Release Scope
Integration of the multi-account creation feature in the OpenCCC Administrator tool
Bug Fixes
Release Summary
This release features a multi account creation enhancement to the existing OpenCCC Administrator tool which will enable colleges to create multiple accounts using a simple upload process without the risk of adding duplicate account (CCCIDs) to the system.
Development Background
In early 2023 the CCC Technology Center deployed an enhancement to the CCCApply Administrator that allows authorized staff to create an OpenCCC student account and submit a CCCApply application on behalf of an incarcerated student who is unable to do so themselves. Initially the tool was intended for single account creation use (one account at a time); however due to growing systemwide need to ensure every student has a lifelong CCC student identifier (CCCID), the account creation admin tool has been enhanced to support multi account creation.
The OpenCCC Administrator Tool
To support the recent systemwide mandate requiring every student currently enrolled in a California Community College have a California Community Colleges ID (CCCID) for tracking and reporting purposes, a new OpenCCC Administrator system is developed that will allow authorized college staff to create one or more OpenCCC accounts (CCCID) on behalf of students that are unable to create one themselves.
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Although approximately 80% of CCC students currently have a CCCID, students who enroll outside of the online systemwide application (i.e., CCCApply) are more likely to not have a CCCID in their local college’s Student Information System (SIS). The objective for the new account creation tool is to provide our colleges and institutions with a simple and efficient process that will ensure every student has a lifelong CCC systemwide account and student identifier. |
Read more about the development of the OpenCCC Administrator Tool.
TheTo support the recent systemwide mandate requiring every student currently enrolled in a California Community College have a California Community Colleges ID (CCCID) for tracking and reporting purposes, a new OpenCCC Administrator system has been developed that will allow authorized college staff to create an OpenCCC account (CCCID) on behalf a student may be unable to create one themselves. See Use Cases for more information.
Two options:
Single Account Creation -allows authorized staff to create a single OpenCCC account and generate a CCCID on behalf of a student who may be unable to complete the CCCApply application process. Multi Account Creation - will allow the processing of multiple students simultaneously in order to 1) generate new accounts/CCCIDs if needed; and/or 2) identify if a duplicate account already exists in the system. Staff can then update their SIS systems as needed for MIS and other reporting purposes.
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To gain access to the new OpenCCC Account Creation tool, please reach out to your College Experience Manager @ cems@ccctechcenter.org. Individual requests for access must be approved by a college administrator.
How It Works
OpenCCC student accounts are typically created by the student using their unique, personal email address and verified through a two-factor authentication process (2FA) in order to validate and secure their identity information.
However, in the special cases where the student is unable to complete this process on their own, an authorized staff may now create and validate an account with temporary credentials on their behalf that can be reclaimed by the student at a later date. This process, although seemingly simple, may require the college to implement new practices and security processes for storing and handling student data.
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See details on different use cases. |
Single Account Creation allows authorized staff to create a single OpenCCC account and generate a CCCID on behalf of a student who may be unable to complete the CCCApply application process.
Multi Account Creation (Coming January 2024) will allow the upload of a multiple student information in order to 1) generate new accounts/CCCIDs if needed; and/or 2) identify if a duplicate account already exists in the system. Staff can then update their SIS systems as needed for MIS and other reporting purposes.
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How it Works: Reclaiming Ownership of An AccountOnce an account is created on behalf of a student, the student will be able to take ownership of that account at any time. Using the temporary credentials used by the Institution to create the account, the student will sign in, update their email address in their OpenCCC Account Profile, and then complete the password reset/verification process again using their now accurate information. For details on reclaiming ownership of their account, see the User Flows section below. |
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For more information about the OpenCCC Account Creation Tool, please contact your College Experience Manager at cems@ccctechcenter.org. Individual requests for access must be approved by a district-level administrator. |
Best Practices & Recommendations
To facilitate the ID verification process a series of new screens will guide the student appropriately, following OpenCCC account creation, the sign-in process, and/or a change to their Profile details, as needed, depending on the different use cases.
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For best practices and some suggestions for creating multiple accounts from one verified account, see Using the Master “plus 1” Option in the Best Practices & Considerations section below. |
College Implementation
The new OpenCCC account creation admin tool has been implemented in the CCC Administrator, the same system that houses the CCCApply Administrator. The tool allows authorized staff to manually create student accounts as. needed using the same type of role-based authorized access in place for the CCCApply Administrator.
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To gain access to the new OpenCCC Account Creation tool, please reach out to your College Experience Manager @ cems@ccctechcenter.org. Individual requests for access must be approved by a college administrator. |
Pilot Testing: Request to Participate
Pilot testing will be announced on ccctechnology.info. Participants must be District-level staff or administrators. For more information, please contact your College Experience Manager (CEM).
Staff Support
The OpenCCC Helpdesk will continue to provide student support, and as usual, the College Support Services team will respond to staff support requests.
Documentation
FAQs and support materials are currently being created to support this new integration. In addition, data dictionaries and crosswalks will be updated to coincide with this release.