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This page provides a step-by-step guide for signing in to a new OpenCCC Account. |
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Step 1: Enter email or mobile number on Sign In page.
Step 2: Enter password to validate, or follow the validation processa recovery flow.
Step 1: Sign In Page
All users start on the Sign In page.
Enter your email address or mobile phone number in the Email or Mobile phone input field.
Click the Next “Next” button to validate confirm that your entry is unique.
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User Your Sign In Credential Must Be Unique: Your email address or mobile phone number - whichever is preferred to sign in you prefer to validate - must be unique to your account. Failed matches will prompt retry attempts or Duplicate accounts will |
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Next: Follow the appropriate next step below.
After entry of entering your email address or mobile phone number, what happens next depends on the result of that first matching validationprocess.
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Your Sign In Credential is Unique: The email address or mobile number entered is a validated unique match in the system. The user is prompted to the Password page. |
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Your Sign In Credential is NOT Validated: If the system can’t match identifies that the email or mobile number to a validated attribute in the systemhas not been validated, the user is still prompted to the Password pageprovided a validation code to verify their identity. |
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Your Sign In Credential or Password is Not Found. If the system doesn’t recognize the user’s your sign in credential or password, the user may not have an account and should click on the Create Account link. If the user does have an account, they should try again or click either the Recover Account link or the Forgot your password? link(s) or your password, the user will be prompted to recover their account, reset their password, or create a new account (for new users only). |
Step 2:
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Validation Process
If Your Email Address or Mobile Number IS Unique
If the email address or mobile phone number used matches a verified, unique account in the system, the Password page is displayed and the user is prompted to enter their secure password. From a user experience, this is known as the “happy path” and will apply to the majority of users after creating their account to the new system.
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The Password page is displayed. Enter your secure password in the input field.
Click “Sign In” to continue to your destination application.
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If Your Email or Mobile Number is NOT Unique (Duplicate is Found)
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While user sign in credentials must be unique to an individual, it is possible that an attribute (email or phone) was being shared with a family member in the legacy system. When this happens, the individual who signs in and validates the attribute first will take ownership of that attribute and it will be unique to their account. Any subsequent attempts to use that attribute by another user will prompt the duplicate account process described below. |
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7. The user is auto-directed and auto-logged in to their original destination application.
Confirm this with Matt:
On the Sign In page: the user enters her email address.
The validation service finds the email address is being associated with two or more accounts. Error message is displayed.
User has several options:
Change the preferred method of contact and enter a new unique attribute. (ex: select Use email instead or Use mobile phone instead.)
Click on the Recover Account link to get help recovering your sign in credentials or password.
If Your Email or Mobile Number Has Not Been Validated
If the system detects that the email address or mobile phone number used to sign in has not been validated, the user is taken to the Password page and prompted to enter their password. If the password is identified, the user will be authenticated but required to validate the attribute they used to sign in.
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The user is taken to the Edit Profile page to confirm that the attribute has been validated and verified. The user can then accept the attribute as the Preferred Method of Contact, or choose to verify a valid mobile phone number as the preferred method.
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If Your Email or Mobile Number is Not Found
If a user attempts to sign in with an email address or mobile phone number that is not recognized in the system, the user has several options:
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