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This page provides a step-by-step guide for signing in to a new OpenCCC Account. |
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Your Sign In Credential or Password is Not Found. If the system doesn’t recognize the user’s sign in credential enteredor password, the user will still be taken to the Password page and prompted to enter their secure password. If the password entered is not recognized, the user is returned to the Sign In page to may not have an account and should click on the Create Account link. If the user does have an account, they should try again or click either the Recover Account link or the Forgot your password? link. |
Step 2: Sign In Validation
If Your Email Address or Mobile Number IS Unique
If the email address or mobile phone number used matches a verified, unique account in the system, the Password page is displayed and the user is prompted to enter their secure password. From a user experience, this is known as the “happy path” and will apply to the majority of users after creating their account to the new system.
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The Password page is displayed. Enter your secure password in the input field.
Click “Sign In” to continue to your destination application.
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If Your Email or Mobile Number is NOT Unique (Duplicate is Found)
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While user sign in credentials must be unique to an individual, it is possible that an attribute (email or phone) was being shared with a family member in the legacy system. When this happens, the individual who signs in and validates the attribute first will take ownership of that attribute and it will be unique to their account. Any subsequent attempts to use that attribute by another user will prompt the duplicate account process described below. |
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7. The user is auto-directed and auto-logged in to their original destination application.
Confirm this with Matt:
On the Sign In page: the user enters her email address.
The validation service finds the email address is being associated with two or more accounts. Error message is displayed.
User has several options:
Change the preferred method of contact and enter a new unique attribute. (ex: select Use email instead or Use mobile phone instead.)
Click on the Recover Account link to get help recovering your sign in credentials or password.
If Your Email or Mobile Number
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Has Not Been Validated
If the system detects that the email address or mobile phone number used to sign in has not been validated, the user will be directed is taken to the Password page and prompted to enter their password. If the password is identified, the user will be authenticated but required to validate the attribute they used to sign in.
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The user is taken to the Edit Profile page to confirm that the attribute has been validated and verified. The user can then accept the attribute as the Preferred Method of Contact, or choose to verify a valid mobile phone number as the preferred method.
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If Your Email or Mobile Number is Not Found
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If a user attempts to sign in with an email address or mobile phone number that is not recognized in the system, the user has several options:
Click on Create Account to create your first account (which will assign your unique CCCID).
Retry to enter a unique email address or mobile phone number that was validated when you created your account.
Click on the Recover Account link on the Sign In page to find your account and validate your credentials.
Click on the Forgot your password? link to reset your secure password and confirm that one of your sign in attributes (email or mobile number) is validated.
Steps:
On the Sign In page, enter your email or mobile phone number. Click “Next” to continue to the Password page.
On the Password page, enter your secure password. Click “Sign In” to continue.
If the system cannot match your email address, mobile number, or password to an existing account, the error message below displays prompting you to try again or contact the Helpdesk for support.
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Do you have an account? If you've submitted an application for admission to a California Community College in the past 5 - 7 years, you created an account during the CCCApply application process. To ensure you don’t create a duplicate account, click the Recover Account link on the Sign In page to quickly verify your contact information. |
If you have an account, click the Recover Account link on the Sign In page.
Another option: Click the Forgot your password? link on the Password page.
If you don’t have an account, click the Create Account link on the Sign In page.
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User Flow: Sign In Process
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