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This page provides a step-by-step guide for creating a new student account with OpenCCC 2.0. |
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Since students need an OpenCCC account to apply to a California Community College using CCCApply, most students will create their account the first time they apply for admission. Even high school students, applying for the first time, or exploring careers with Career Coach, are required to have an CCCID account. All students and potential students are required to create an OpenCCC account before they can sign in to access any CCC systemwide technology application.
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technology application and will encounter the account sign in page when they click on an application URL.
How long does it take to create an account?
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Start on the Sign In page.
Select the Create An Account link below the sign in input field.
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Next: The Create Your Account page will display.
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3. Enter a unique mobile phone number in the Mobile Phone input field.
4. Click the Text My Verification Codebuttonto begin the process of validating your identity.
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Unique Attribute Success! Attribute is Unique: If your mobile phone number is unique, a verification code will be sent in a text message. The Verify Your Accountpage is displayed. |
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Unique Attribute is Not FoundUnique: If your mobile phone number is not unique or if your primary phone is a landline, you can try again or switch to the other method by selecting Use email instead link. The page will refresh with the Email input field. |
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NoteRetry Attempts: If you’re certain that your primary phone is a landline phone or your mobile phone number is not mobile phone (or email address) is unique to you, select the Use email instead link to use your email address for validating your identitytry to enter it again. The system will allow 3 retry attempts before displaying an error message. |
Below: Screenshot of the Create Your Account page with the Email input field displayed.
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Next: Validate your identity
Obtain your verification (security) code and return to the Verify Your Account page in the account creation process. To validate that the preferred sign in credential used is unique, a security code used is sent to the user’s device associated with the preferred method (email address or mobile phone). The message is sent from the California Community Colleges and includes a time-sensitive six-digit code which must be obtained and entered on the Verify Your Account page to continue the account creation process.
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For security purposes, two-factor validation is used to verify your identity. A time-sensitive security code is sent to the user through their preferred method of contact. The code must be retrieved and used within 10 minutes of requesting the code. Below is an example of the verification code message received by email. |
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5. Retrieve the six-digit security code from the text message sent to your mobile phone device (or email account).
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Reminder: The verification security code is time-sensitive and must be entered on the Verify Your Account page within 10 minutes of request. |
6. Enter the security code in theVerification Code input field on the Verify Your Accountpage.
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7. Click the Verify Mobile Phone (or Email) button to validate the code.
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Validation Success: If your security code is valid, the create & verify process is complete. The Create Profile section will display. |
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Didn’t receive your code? Click the Resend Code link to receive a new security code. If you want to switch to the other method of contact, click the Back to Sign In link to start over. |
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Next: The Create Profile section should be displayed and you are almost done. |
Step 2: Create Your Profile
The Create Profile Next: The Create Profile section is displayed. The user’s preferred and validated sign in credential (email or mobile number) will be auto-populated in the Profile, and the Preferred Method of Contact indicator is set accordingly.
Step 2: Create Your Profile
The Create Profile pageis divided into three workflows:
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Note: Once validated, the email or mobile phone number you chose to validate your identity during account creation will be pre-populated in the Contact Information section to save you time. This data cannot be changed until your account is created and confirmed, at which time you can sign in and access the Edit Account system. |
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Designed for Student Success: To further simplify the account creation process, the system will autofill any information we collect from you in a previous section, such as your email address or mobile phone number (which is collected in the Create & Verify process). |
Next: The Personal Information section is displayed.
Personal Information Section
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Enter your legal name:
First name (optional)
Middle name (optional)
Last name (Required).
Suffix, such as Jr., Sr., or III (optional)
Enter a preferred name (optional).
Enter your date of birth manually or select the date from the calendar picker (required)
Confirm your date of birth (Required andboth dates must match.)
Click Next to advance to the Credentials section.
Next: The Credentials section is displayed.
Credentials Section
The final step in the Create Profile section is to set up a secure Password that meets the security criteria requirements.
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When you’ve completed all the steps required in the account creation process (outlined above) and click clicked the Submit button, the following happens:
The Account Confirmation screen will display with a button to continue to your destination application.
An Account Confirmation email or text message is sent to your preferred method (mobile phone or email address).
A unique CCCID is generated for you and stored with your account profile data. This data is also sent to the college with your CCCApply admission application or CC Promise Grant fee waiver application.
You will be auto-directed and/or auto-logged in to your destination URL or application.
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To edit your OpenCCC account information:
Click on the Edit Your Account link in the header of any CCC Student Success Suite application, including CCCApply (Standard, Noncredit, or International applications for admission to college), MyPath student onboarding portal, or the CC Promise Grant application (fee waiver grant), to display the Edit Account page. The Sign In page will display.
Enter your email address or the mobile phone number you used to create & verify your account, initially.
If you forgot which email address or mobile phone number was used, click on the Recover Account link on the Sign In page. Follow the prompts to recover your verified sign in credentials.
Edit Your Account from CCCApply
If you reached the Sign In page by clicking on a CCCApply application link from your college’s website, you will land on the My Applications page in CCCApply. After successfully signing in,
Edit Your Account from MyPath
Common Issues & Error Messages
Below are some common issues that may arise during account creation with ways to fix them and keep going. If you encounter other issues not listed here, please contact a Support Representative at the CCC Technology Center.
Q: I didn’t receive a confirmation email or text message. What do I do?
A: First, confirm that you are logging into the right email account or using the correct mobile phone number. If you are sure you are using the correct email address or mobile phone number, contact CCCTC Support Representative for user support.
Why do I keep seeing the Session Expiration message?
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Common Issues & Error Messages
Below are some common issues that may arise during account creation with ways to fix them and keep going. If you encounter other issues not listed here, please contact a Support Representative at the CCC Technology Center.
I didn’t receive a confirmation email or text message. What do I do?
First, confirm that you are logging into the right email account or using the correct mobile phone number. If you are sure you are using the correct email address or mobile phone number, contact CCCTC Support Representative for user support.
Why do I keep seeing the Session Expiration message?
If you are seeing the Session Expiration message, the system is saying it has not had any user activity in the past 10 minutes. This is standard functionality in web applications that are concerned about security and privacy of personal information.
To keep that message from appearing, continue to move through the account creation process and complete the set up of your account. If you are seeing this message - even if you have been active in the account creation process - check your internet connect and, if necessary, refresh the page for a more stable connection.
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I’m keep getting a message that my account already exists. Why is this happening and what do I do now?
A: if you are seeing this message during account creation, it means that an account has already been created using more than one piece of personal information associated with you.
Stop creating a new account and return to the Sign In page. Click on the Recover Account link to see if you already have an account and attempt to recover your sign in credentials.
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The system is not accepting my mobile phone number. Why is this happening and what do I do now?
A: It is possible that your mobile phone number was already validated by another user. This could happen in error, or if you shared your mobile phone number with a family member, they may have validated the number before you.
We recommend using your unique email address to validate your account. From the Verify Your Account page, click on the Use email instead link to use your email address to validate your identity.
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I didn’t receive a validation (security) code. What do I do now?
A: Request a new security code. Return to the Sign In page (during account creation) or if your account is already created, follow the Account Recovery process to request a new validation code.
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Is customer support available if I get stuck during account creation?
Yes! User support is available 24/7 through the Helpdesk phone center (800) xxx-xxxx , by email support@openccc.net, or online through the self-support community site, CCCHelp.info.
More FAQs
Q: I think I already have a CCCID account but it’s been a long time. I don’t have my original email account. Do I need to create another account?
Q: Can I sign in with my existing (legacy) account?
Q: What’s the difference between the legacy OpenCCC and the new Account?
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account creation?
Yes! User support is available 24/7 through the Helpdesk phone center (800) xxx-xxxx , by email support@openccc.net, or online through the self-support community site, CCCHelp.info.
I am more comfortable reading Spanish. Is there any way to translate the onscreen text to Spanish?
A: Yes! Every page of the OpenCCC account system, including account creation, recovery and edit profile, is available in English and Spanish. All onscreen text, error messages, help text, and confirmation emails and text messages, can be viewed in either language by selecting the Switch to Spanish/English link found in the header of every page.
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