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This page provides a step-by-step guide for creating a new account with OpenCCC 2.0. |
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The simple, mobile-friendly account creation process is designed to be clean, clear, and convenient - allowing users to create & validate a new account and complete their profile in under 7 minutes.
More questions related to the new account system
I think I already have a CCCID. Do I need to create another new account in the new system?
How do I sign in with my existing (legacy) account?
What’s the difference between the legacy and the new OpenCCC?
Can legacy users still use their original Account?
Steps for Creating a New Account
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Steps for Creating a New Account
A new account can be created in just three easy steps: 1) Choose a preferred method to obtain your account security code to validate your identity; 2) provide a few required details needed for your record; and 3) set up a secure Password to ensure account recovery, if needed. That’s it!
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Start on the Sign In page.*
Select the Create An Account link below the Email or mobile phone input field. The Create Your Account page will display.
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If your mobile phone number is not unique or if your primary phone is a landline, you can try again or switch to the other method by selecting Use email instead link. |
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Option: If your primary phone is a landline phone or your mobile phone number is not unique to you, select the Use email instead link to use your email address for validating your identity. |
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4. If you are currently homeless and do not have a home address where you get legal mail, such as a voter registration ballot or bank account statementsreside, select the Yes to button under the Are you currently homeless? question. No additional address information will be collectedWith this response, the home address fields will not be displayed, and you will be prompted to continue to the Personal Information section.
5. If you are not homeless, select the No to the button under “Are you currently homeless?”question. Address fields . The Country address field will display.
a. Select your Country from the menu. The default response is the United States; however if the country of your home address is outside the United States, select the correct country from the menu. This is a required field.
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Password Security: When your personal password meets all required the requirements criteria, the “Password must:” box will be appear solid green, as shown in the screenshot below. |
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Enter a string of letters, numbers, and special characters that meet the password requirements criteria in the Password inputfieldinto the Password input field. The combination must meet the criteria requirements listed on the left, adjacent to the input fields.
Re-enter your unique the password in the Confirm Password field to ensure it matches the characters in the Password field exactly (both fields must match).
Click the Submit Create Account button to submit your password and finish creating your account.
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Your password |
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is required if you |
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forget your Sign in credentials (email or mobile phone number), or if you need to edit your account. |
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Account Confirmation & Next Steps
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I didn’t receive a confirmation email or text message. What do I do?
Why do I keep
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seeing the Session
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Expiration message?
I’m getting a message that my mobile phone number is not unique. Why is that happening and what do I do now?
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If you are seeing the Session Expiration message, the system is saying it has not had any user activity in the past 10 minutes. This is standard functionality in web applications that are concerned about security and privacy of personal information.
To keep that message from appearing, continue to move through the account creation process and complete the set up of your account. If you are seeing this message - even if you have been active in the account creation process - check your internet connect and, if necessary, refresh the page for a more stable connection.
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Q: I’m getting a message that my Account already exists. Why is this happening and what do I do now?
A: if you are seeing this message during account creation, it means that an account has already been created using more than one piece of personal information associated with you.
Stop creating a new account and return to the Sign In page. Click on the Recover Account link to see if you already have an account and attempt to recover your sign in credentials.
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Q: The system is not accepting my mobile phone number. Why is this happening and what do I do now?
I didn’t receive a validation (security) code. What do I do now?
Why am I getting a message telling me to verify my US address?
Domestic (US) addresses are run through a USPS validation service to ensure the address is valid. If the system detects an invalid address, the Verify Address message will display with a suggested address and the following message: “To ensure an accurate address, we suggest the one below. Would you like to use this suggested address?”
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The continue, the user is required to make a Yes or No selection. Selecting Yes will prompt the system to override the original address and replace with the suggested address. Selecting No will prompt the system to maintain the original address, or the user can return and edit the original address provided.
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If the system does not display the Verify Address message, the user will be prompted to proceed without incident. |
Is support available if I get stuck during account creation?
Yes!
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More Frequently Asked Questions
a message telling me to verify my US address?
Domestic (US) addresses are run through a USPS validation service to ensure the address is valid. If the system detects an invalid address, the Verify Address message will display with a suggested address and the following message: “To ensure an accurate address, we suggest the one below. Would you like to use this suggested address?”
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The continue, the user is required to make a Yes or No selection. Selecting Yes will prompt the system to override the original address and replace with the suggested address. Selecting No will prompt the system to maintain the original address, or the user can return and edit the original address provided.
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If the system does not display the Verify Address message, the user will be prompted to proceed without incident. |
Is support available if I get stuck during account creation?
Yes! User support is available 24/7 through the Helpdesk phone center (800) xxx-xxxx , by email support@openccc.net, or online through the self-support community site, CCCHelp.info.
More Frequently Asked Questions
Q: I think I already have a CCCID account but it’s been a long time. I don’t have my original email account. Do I need to create another account?
Q: Can I sign in with my existing (legacy) account?
Q: What’s the difference between the legacy OpenCCC and the new Account?
Q: I am more comfortable reading Spanish. Is there any way to translate the onscreen text to Spanish?
A: Yes! Every page of the OpenCCC account system, including account creation, recovery and edit profile, is available in English and Spanish. All onscreen text, error messages, help text, and confirmation emails and text messages, can be viewed in either language by selecting the Switch to Spanish/English link found in the header of every page.
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More How To Guides
How to Edit Your Account with OpenCCC 2.0
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