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This quick-start guide will is designed to help California Community Colleges students register and use CCCHelp.info - the community-based support forum for online technology applications such as CCCApply. |
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Designed to provide self-service, online support and college information, CCCHelp.info is monitored by support technicians and student services representatives across all 116 California Community Colleges.
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Need Help Now? Contact the CCC Helpdesk at ( |
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877) |
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247- |
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4836 or email us at support@openccc.net for 24/7 student support and information. |
In This Guide
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To connect, click the Connect button for available social networks.
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Using the
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CCCHelp Support Site
For California Community Colleges students, CCCHelp.info is an all-purpose support and communication site for systemwide technology applications and services developed by the CCC Technology Center.
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The CCCHelp.info homepage is presents a forum-style landing page for both registered users and visiting guests. The layout a slightly different look for un-registered users, but for the most part provides that same functionality for all visitors. All users are welcome to peruse Visitors have read-only access to the categories and discussions on throughout the homepagesite; however, users must sign-in or register for an account before they can post in order to post, comment, or reply to discussions or interact with the siteregistration is required.
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The image below shows the homepage view that new users will see when they visit the site. The “Register” and “Sign-In” buttons appear at the top of the screen and in the |
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sidebar. |
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Registered users will see all discussions, current messaging, system alerts, and notification links in the right-tool bar.
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A category is a discussion space within the support site where admins and users can initiate questions or requests around a specific topic or product setdedicated to a specific topic, application, or service where students can ask questions, seek information or connect with other students. Categories appear listed on the home page for easy access. Users can select a category by clicking on the category title. Note that a category can have subcategories. If this is the case, then users will be able to post discussions in both the parent category, and the (child) subcategories.
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