Last update: January 22, 2021
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This quick-start guide provides will help California Community Colleges students and users a quick-start primer for using register and use CCCHelp.info - the online community-based support community forum for systemwide online technology applications such as CCCApply. |
Welcome
CCCHelp.info provides an online community-based support forum for students, parents and the California Community Colleges community seeking support and information around systemwide information technology applications and services that support student success.
Designed to provide self-service, online support and college information, CCCHelp.info is monitored by support technicians and student services representatives across all 116 California Community Colleges.
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Do you need help using CCCApply or completing a California College Promise Grant applicationNeed Help Now? Contact the OpenCCC CCC Helpdesk at (888)888-8888 or email us at support@openccc.net for 24/7 student support and information. |
In This Guide
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See more Cutting Edge Features available in the Vanilla Forums platform, below. |
Technology News & System Alerts
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Contact Technical Support
CCCHelp.info community site is the primary point-of-contact for reporting issues and requesting technical support for systemwide technology solutions. For assistance with student support
Online: ccchelp.info
Email: support@openccc.netapplications such as CCCApply, MyPath, CC Promise Grant and other student applications.
CCC Helpdesk Call Center | (888) 877-1234 | 24/7 call center for student support. |
CCC Helpdesk Email | Request help or report an issue by email. | |
CCCHelp.info | Share, discuss, or post a question to the online student support community. |
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IMPORTANT: To report an outage or service-related issue preventing access to online applications, please contact support@openccc.net immediately. |
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User-generated content is defined as a “post” “Post” within the CCCHelp.info. The initial post in a thread is referred to as Discussions, replies or follow-ups to those Discussions are called Comments community. New posts - or Discussions - will start a discussion thread. Responding to a Discussion post is called a Comment. Each Discussion can have many Comments, or they could have none.
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Getting Started Guide
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Stay Informed. Set Register for an account and set your Profile Notifications settings to receive system alerts news and release announcements information from the CCC Technology Center. |
Getting There
The URL for the online community support site for California Colleges faculty and staff is From your preferred browser, navigate to the CCCHelp.info community at http://CCCHelp.info.
Faculty and staff of the California Community Colleges students are encouraged to visit the site and register for an account in order to post questions, add comments, and request support for all CCCTC technology applications and serviceson CCCHelp.info today and begin connecting with your peers.
Register & Sign In
To get to the account registration pageregister for an account, click the Register button in the upper right hand corner of “Register” button on the CCCHelp.info homepage to display the Register page.
On the Register page, follow the steps below to complete the Registration form to setup your account.
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Sign In with Social Media
As an alternative Students can also sign in to the direct registration process in CCCHelp.info, users may sign in community using one of the approved following established social media accounts, such as:
Google
Microsoft
Facebook
Twitter (Coming soon)
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To sign in with one of |
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the integrated social media |
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platforms, you must |
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have an account already |
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set up with the |
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platform. |
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If you are already signed in to To sign in using your Google account, enter your Google account password to confirm your identity.
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User Profile & Preferences
Your CCCHelp.info account provides includes a user Profile with preferences that can be customizedconfigurable notification preferences and other settings.
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Editing Your Profile
Customizing your Profile includes:
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Select
Edit Profilefrom the User menu.
Select
Notification Preferencesfrom the preferences menu on the left side of window.
Once you've set your preferences be sure to click the
Save Preferencesbutton at the bottom of the screen.
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All users are welcome to peruse the categories and discussions on the homepage; however, users must sign-in or register for an account before they can post or reply to discussions or interact with the site.
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Below is the homepage that new users will see when they visit the site. The “Register” and “Sign-In” buttons appear at the top of the screen and in the right sidebar. |
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Registered users will see current messaging, alerts, and notification links in the right-tool bar.
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The MeBox shows your profile picture and username when you are logged in and provides several vital links to other areas of the platform. You can view your notifications, bookmarks, visit your own profile page.
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Notifications
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Side Panel
The side panel includes widgets, quick links, and pockets of content that are easily accessible in our support community.
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A category is a discussion space within the support site where admins and users can initiate questions or requests around a specific topic or product set. Categories appear listed on the home page for easy access. Users can select a category by clicking on the category title. Note that a category can have subcategories. If this is the case, then users will be able to post discussions in both the parent category, and the (child) subcategories.
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Stay Informed! Set your Notificationsto receive an email or desktop pop-up each time a new discussion is posted to a specific category. For details, see the Setting Up Notification Preferences section above.
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