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Welcome
CCCTechnology.info is the all-purpose, one-stop shop for fast and efficient online support and communication for California Community Colleges systemwide information technology applications and initiatives developed by the CCC Technology Center.
Designed to provide 24/7, on demand, self-service online support for California Community Colleges CCC administrators and staff, it's also CCCTechnology.infois monitored by Tech Center support technicians and SMEs across all , implementation configuration engineers, product managers, and subject matter experts for all CCCTC systemwide technology applications.
This online guide provides CCC faculty and staff serves as a quick start “how to” primer for sharing news and information, connecting with colleagues, and contacting requesting support from CCCTC college support services.
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About CCCTechnology.info
Community-Based Support ForumA powerful community-based support forum
CCCTechnology.info delivers a modern, cloud-based community user experience for California Community Colleges faculty and staff, providing easy access to product news, discussion channels, release announcements, and 24/7 online support for all CCCTC systemwide technology applications and services.
CCCTechnology.info is the one-stop shop for fast and efficient online support from CCC Technology Center support engineers and qualified product experts.
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CCCTechnology.infoHome Page.
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Features & Benefits
The CCCTechnology.info is a powerful community support forum has modern features that drive with tons of features designed to promote user participation and engagement while delivering encouraging feedback and discussion in a user-friendly way.
Request support by posting a new Discussion in any Category
Ask questions about technology products and services
Comment, bookmark and/or share Discussions
Set notifications to stay informed on CCCTC System Alerts or any/all available Categories.
Technology News & System Alerts
CCCTechnology.info provides a single source for outgoing support information related to all CCC systemwide technology solutions and initiatives. From outgoing communication for systemwide technology applications and initiatives. including product news, release announcements and system alerts. Users can set their email preferences to send an email for one or more categories, including the “all products & services” System Alerts category to stay informed of systemwide issues and product announcements.
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CCCTechnology.info community forum is the primary point-of-contact for reporting issues and requesting technical support for systemwide technology solutions college faculty and staff more than outgoing news and alerts from the CCC Technology Center; it maintains the point-of-contact
Share & Discuss
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with Colleagues
User-generated content is defined as a Post within Vanilla. The initial post in a thread is referred to as Discussions, replies or follow-ups to those Discussions are called Comments. Each Discussion can have many Comments, or they could have none.
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Getting Started Guide
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Stay Informed. Set your Profile Notifications settings to receive system alerts and release announcements from the CCC Technology Center. |
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The user starts a new discussion by selecting the category in which the new discussion should be posted.
The discussion title is required and what will appear at the top of your post once it’s been submitted. It will also identify the discussion on the category index.
The text editor field is where the user will enter the main body of their post.
The user has options to assist in formatting the text, inserting emojis and images, and attaching files.
Once the user has finished creating their post, clicking the Post Discussion button will immediately publish it. Clicking Save Draft will store the post under “My Drafts” in your user’s profile menu. Cancel will return the user back to the category previously viewed.
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Discussion vs. Comment Posts: User-generated content is defined as a Post within the site. The initial post in a thread is referred to as a Discussion, and the replies or follow-ups to those Discussions are called Comments. Each Discussion can have many Comments, or they could have none. |
Types of Discussions
There are several different types of discussions that users can select when adding a new discussion post in an available category. When creating a new discussion, start by clicking the down-arrow on the “New Discussion” button to reveal the available options:
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Tip: When commenting or responding to a posted question, selecting “Yes” within the Comments box marks the post as an answer within that discussion and pins it to the top, right under the initial question. |
Bookmarking A Discussion
Adding a Post
Replying to a Post
Posting a Question, Comment, or Suggestion
Editing a Post
Bookmarking a post or comment
Cutting-Edge Features
CCCTechnology.info is powered by Vanilla Forums - community-based support platform.
Discussion types: In addition to standard discussions, Vanilla allows users to post questions and polls.
Private messaging: Users can have private one-on-one discussions, or they can bring multiple people into the conversation.
Powerful search: Autocomplete helps users find what they are looking for quickly. Search results include images and videos added to posts. Relevance is based on keywords, word order and post quality.
Mentions: Users can mention each other in discussions by writing an "@" before a username. Mentioned users are notified so they can quickly jump into the discussion.
Rich content: Users can format posts with html, markdown or bb code. Images are automatically resized and YouTube and Vimeo videos are automatically embedded. Tweets, Vines and Pins are also automatically recognized when pasted into a comment.
Advanced Editor: Advanced Editor recognizes HTML, BBCode and Markdown. Images, videos and other rich content are easily embedded, files can be uploaded and code blocks can be prettified.Best of: The Best of page helps users find your community's best content by browsing a fun, infinite-scrolling page. Content shows up on this page if it receives positive reactions or if promoted by a moderator.
Auto-save: Vanilla The platform auto-saves your content as you are entering it so that you can close the window on purpose or by accident, and your hard work will not be lost.
Smart history: Vanilla The platform remembers everything you've seen, keeping you up to date with which discussions have new content.
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