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| Type | Description | Registered CCC Contact | Corresponding Person |
|---|---|---|---|
| Technical | technical issues such as troubleshooting software, systems, or networking issues | ? Should this be a Unicon person? Mike Grady ? | |
| Administrative | non-technical issues such as attribute release policy, on-boarding issues, privacy, assurance certification and assurance qualifiers, etc. | Tim Calhoon, CCCTC Director | |
| Security | security matters, especially for the purposes of Federated Security Incident Response | Jeff Holden, CISO, jholden@ccctechcenter.org | |
| Support | end-user technical support but may also handle questions from users regarding attribute release policy, user privacy, access issues relating to assurance, etc. | Matt Schroeder, Systems Engineer, mschroeder@ccctechcenter.org |
Contact information should be role-based such as help_desk@example.org rather than individual such as janedoe@example.org.
User Scenarios
| Info |
|---|
| This information was taken directly from InCommon website: Contacts in Metadata |
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