How To Get Support With CCCHelp

Last update: January 28, 2021

CCCHelp provides call center and online support for systemwide technology solutions for California Community Colleges students and parents.

 

 

What is CCCHelp?

CCCHelp provides call center and online support for students and parents for systemwide technology applications developed for the California Community Colleges.

  • The CCC Helpdesk provides 24/7 telephone support for OpenCCC, MyPath, CCCApply, and other emerging student success applications, with 30-second response times.

  • CCCHelp.info is an on-demand community based support system moderated by student support specialists which allows users to share ideas, discuss issues, and get assistance from peers.

To get started using online support, visit CCCHelp.info and register for an account.

If you encounter an issue that is preventing your access to an online application, please report the issue immediately to the CCC Helpdesk (877) 247-4836 or email support@openccc.net.

 

Why Use CCCHelp.info?

  • Search for information and news 24/7

  • Get answers to general questions from student success moderators

  • Get notified on important topics and discussions

  • Share ideas and discuss issues with peers

  • Request assistance from CCC support moderators

  • Support your peers with your experiences

Need Help with CCCHelp.info? View the CCCHelp Online Community-Based Support for Students Guide for help registering for an account, setting up your user profile, starting a discussion, and more.


Contact Support

The CCC Helpdesk and CCCHelp.info are the two primary points-of-contact for reporting issues and requesting support for online technology applications such as OpenCCC, CCCApply, MyPath, and other CCC student applications.

CCC Helpdesk Call Center

(877) 247-4836

24/7 call center for student support.

CCC Helpdesk Email

support@openccc.net

Request help or report an issue by email.

CCCHelp.info

ccchelp.info

Share, discuss, or post a question to the online student support community.


How to Request Support

Students are encouraged to get help and report issues using the steps below.

Technical issues that prevent your access to an application or service, or otherwise disrupts an application from operating as designed, should be reported as quickly as possible using the reporting steps below.

 

  • Step 1: Visit CCCHelp.info and search to see if the issue has already been reported. If no information is found, prepare to gather the necessary information to report the issue.

  • Step 2: Capture relevant details about the issue and snap a screenshot or screen capture of the error page or onscreen behavior. Be sure to include the URL address in the screenshot.

  • Step 3: Report the issue to CCC Helpdesk (877) 247-4836 or email support@openccc.net.

 

If you find that an issue has not been reported on CCCHelp.info, please gather and submit the issue details as described above.

 

Tips for Reporting Issues

  • Brief description of the issue

  • Time and date the issue occurred

  • Include your browser type (i.e., Chrome, Safari, Internet Explorer)

  • Provide a screen shot of the error page message or bug behavior

  • Include the URL address

  • If available, expand the details tab provided in the error message

 

Need help with your OpenCCC Account? Call the CCC Helpdesk at (877) 247-4836, or visit CCCHelp.info to review discussions and FAQs providing step-by-step assistance with creating or recovering your account.

 

Requesting User Assistance

To request assistance creating an OpenCCC account, or with account recovery or password reset, the CCC Helpdesk is available to help you. Call the CCC Helpdesk at (877) 247-4836, or visit the CCCHelp.info support site to review discussions and online FAQs providing step-by-step assistance with recovering your account.

 

Need Help with CCCHelp.info? View the CCCHelp Online Community-Based Support for Students Guide for help registering for an account, setting up your user profile, starting a discussion, and more.