_{Last update: January 18, 2022}

Quick Links

What is CCCHelp.info?

CCCHelp provides call center and online support for students and parents for systemwide technology applications developed for the California Community Colleges.

• The CCC Helpdesk provides 24/7 telephone support for OpenCCC, MyPath, CCCApply, and other emerging student success applications, with 30-second response times.

• CCCHelp.info is an on-demand community based support system moderated by student support specialists which allows users to share ideas, discuss issues, and get assistance from peers.

To get started using online support, visit CCCHelp.info and register for an account.

Why Use CCCHelp.info?

• Search for information and news 24/7

• Get answers to general questions from student success moderators

• Get notified on important topics and discussions

• Share ideas and discuss issues with peers

• Request assistance from CCC support moderators

• Support your peers with your experiences

How to Request Support

Students are encouraged to use the self-service functionalities of CCCHelp.info to find information, ask for help, and report an issue using the steps below.

• Step 1: Visit CCCHelp.info and search to see if the issue has already been reported. If no information is found, prepare to gather the necessary information to report the issue.
  

• Step 2: Capture relevant details about the issue and snap a screenshot or screen capture of the error page or onscreen behavior. Be sure to include the URL address in the screenshot.
  

• Step 3: Report the issue to CCC Helpdesk (877) 247-4836 or email support@openccc.net.

note

If you find that an issue has not been reported on CCCHelp.info, please gather and submit the issue details as described above.

Tips for Reporting Issues

• Brief description of the issue

• Time and date the issue occurred

• Include your browser type (i.e., Chrome, Safari, Internet Explorer)

• Provide a screen shot of the error page message or bug behavior

• Include the URL address

• If available, expand the details tab provided in the error message

Requesting User Assistance

To request assistance creating an OpenCCC account, or with account recovery or password reset, the CCC Helpdesk is available to help you. Call the CCC Helpdesk at (877) 247-4836, or visit the CCCHelp.info support site to review discussions and online FAQs providing step-by-step assistance with recovering your account.