Request No. | 2016-32 |
---|---|
Date of Request | 5.4.16 |
Requester | CACCRAO Memo |
Application(s) | All Applications |
Section / Page | CCCApply Project Site |
Steering Hearing Date | 5.11.16 |
Steering Approval Status | Approved |
Proposed Change to Download File | N/A |
Proposed Change to Residency Logic | N/A |
CACCRAO Issue #9. Failure to successfully communicate the end-of-March upgrade – apparently it was stated on the website but no actual email was sent to A & R Offices. Possibly sent to IT departments but that was not shared with A & R folks. (Led to much confusion.)
NOTE: The annual update was announced via Constant Contact - 6 emails were sent out over the course of January 10 - March 27. Posts were made to the Support Site. Annual Update Webinar was held on Feb 19, 2016.
In effort to improve communication with colleges relative to the CCCApply Annual Update release, and all application releases throughout the year, create and implement a 30-60-90 Release Policy, which would require Product Manager and CCCApply project team to notify colleges 30 to 90 days in advance on any reelease,especially the Annual Update, which would require 90 Days notification to prepare.
Communication policy has already been drafted and approved by the Steering Committee 5.11.16.
In addition to release policy, Patty has proposed and drafted a template for a monthly newsletter which would go out through Constant Contact AND would be posted on the CACCRAO websote. The format of the newsletter would include: 3 articles/stories (1 would be a new FAQ post on the support site) and - every other month, or as needed - a new Survey link. Patty will work with Sandoval's team (CCCTC Marketing) for feedback on template and monthly proof-reading before sending.
Discussion with DT: explained that we've developed a 30/60/90 day communication plan for all releases and/or changes that directly affect CCCApply applications (download files, and logic). Patty will be reviewing the comm plan with Steering on 6/16