_{Last Update: March 3, 2021} _{INTERNAL USE ONLY}

The authoritative source for official names & descriptions of each CCCTC product & service.

Introduction

The California Community Colleges Technology Center (CCCTC) provides multiple products and services to assist California’s community colleges by facilitating and coordinating the work of systemwide technology. For consistency and to add clarification to this work, this guide was created to serve as the authoritative source of truth for the official name and description of each CCCTC’s product and service, for internal use only.

The CCCTC Products & Services Definitions document is a living document representing the current-state of each product & service developed and delivered by the CCC Technology Center, unless otherwise noted. Required updates will be referred to the document owner for inclusion and approved by the CCCTC Executive Director, Tim Calhoon

This document should be reviewed before each major product release to ensure it continues to reflect current and accurate information.

Change Notification: CCCTC employees and contract staff will be notified of all confirmed changes upon approval by the CCCTC Executive Director.

Products & Services Definitions

The table below contains the following product information:

Official Product Name
Product Owner / Manager
Brief Product Description / Overview
Basic Prerequisites
Responsibilities for Adoption/Implementation
Contract Requirements

Student Success Suite

The Student Success Suite is a collection of student-facing products developed by the CCC Technology Center, including OpenCCC, CCC MyPath, and CCCApply admission & financial aid applications.

Important Note for June 2021 Release: The Apply/MyPath/OpenCCC/Career Coach suite of CCCTC products, which previously did not have a cohesive marketing ‘brand’ tying them together, is being transitioned into the “Student Success Suite” branding umbrella. While certain things will happen within the products to support this (such as removing OpenCCC branding from the Account UX to reduce student confusion), this is largely a marketing and business change, not a functional/software change.

Official Product Name	Product Owner / Manager	Product Description / Overview	Prerequisites	Adoption & Implementation	Definition of “Live” Status	Contract Requirements
Career Coach	Mike Caruso / Jane Linder	Provides career assessment Recommends college programs for careers Provides salary and employment data	SSO Proxy CCC MyPath	Sales Info: Marketing / ES CRM Opportunity: ES CRM Implementation: EMSI via Enabling Services	Set the "Live" once students start accessing the system	N/A (via MyPath)
CCCApply Standard Application	Mike Caruso / Jane Linder	CCCApply Application for Admission The online (domestic) application for admission for the California Community Colleges. Complies with state and federal laws & regulations (Ed Code & Title V) Aligns with CCCCO MIS DED, SAAM, BOG annual requirements Calculates CA Residency status (for tuition purposes) upon submission Calculates AB540 eligibility upon submission College configurable terms, majors, supplemental questions, Needs & Interests, and data delivery Integrated with MyPath, OpenCCC, SuperGlue	REQUIRED: Terms & Majors must be configured in the Administrator At least one Term and one Major must be OPEN in order to submit applications College / District IDP SSO Proxy integration (Staff)	Adoption: ES CRM Opportunity: ES CRM Implementation: Enabling Services	Set the "Live" once students start accessing the system	Signed IPA Addendum B - Applies to the full CCCApply suite (Note: Each product is adopted separately)
CCCApply Noncredit Application	Mike Caruso / Jane Linder	A streamline custom workflow of required questions within the Standard admission application designed for users enrolling exclusively in noncredit courses. Appropriate for noncredit / adult ed students Unique URL, custom Majors & Supp Questions Does not include residency questions, logic or status determination Does not include Citizenship & Military questions Integrated with MyPath, OpenCCC, SuperGlue	College must implement the CCCApply Standard Application and configure required settings Students must use the Noncredit App URL to access REQUIRED: Terms & Majors must be configured separately in both the Standard application and the Noncredit application; At least one Term and one Major must be OPEN in order to submit applications	Adoption: Marketing / ES CRM Opportunity: ES CRM Implementation: Enabling Services	Set the "Live" once students start accessing the system	Signed IPA Addendum E - Applies to the full Apply suite
CCCApply International Application	Mike Caruso / Jane Linder	The online application for admission to the California Community Colleges for international (non-domestic) students. Does not include residency questions or logic Customizable terms, majors, and supplemental questions	REQUIRED: Terms & Majors must be configured in the Administrator At least one Term and one Major must be OPEN in order to submit applications College/District IDP SSO Proxy integration	Adoption: Marketing / ES CRM Opportunity: ES CRM Implementation: Enabling Services	Set the "Live" once students start accessing the system	Signed IPA Addendum E - Applies to the full CCCApply suite (Note: Each product is adopted separately)
California Colleges Promise Grant Application (Formerly known as the CCCApply Board of Governors (BOG) Fee Waiver)	Mike Caruso / Jane Linder	The official electronic version of the California College Promise Grant paper application; updated annually Acceptable uses: CC Promise Grant, CCPG For eligible California residents, permits enrollment fees to be waived; does not provide assistance for the purchase of books or supplies Integrated with OpenCCC, SuperGlue	College/District IDP SSO Proxy	Adoption: Marketing / ES CRM Opportunity: ES CRM Implementation: Enabling Services	Set the "Live" once students start accessing the system	Signed IPA Addendum D - Applies to the full CCCApply suite (Note: Each product is adopted separately)
CCC MyPath	Mike Caruso / Jane Linder	The Guided Pathways onboarding system for student matriculation Provides dynamic onboarding and guidance experience based on student-provided information Customizable by colleges Includes college-specific and Chancellor’s Office-provided information pages for various student services, such as Financial Aid and Online Orientation Easily request, collect, and retrieve electronic documents from incoming students Integrated with OpenCCC, Career Coach, CCCApply	SSO Proxy	Sign-up: CCCTC Sales Team Opportunity: CCCTC Sales Team Implementation: Enabling Services	Set the "Live" once students start accessing the system	Signed MyPath IPA Addendum F Chief Student Services Officer approval (verbal is OK)
CCCApply Report Center	Mike Caruso / Jane Linder	The CCCApply Report Center is a branded instance of TIBCO/Jaspersoft business intelligence/reporting software, providing real-time submitted application data - as well as other data sources supporting the Student Success Suite - for colleges & other authorized users of the CCCApply application suite of applications. Secure, real-time data delivery for all submitted CCCApply applications Data partitioned by CCCCO MIS code Authorized college staff & district admin users Daily data updates of “in-progress” applications (CCCApply Standard/Noncredit Only) Includes state & national schools and colleges data Includes CCCApply-XAP applications archive Includes other SSS data sources	College or District IDP (Shibboleth, PortalGuard, or SAML compatible) SSO proxy integration Authorized/authenticated user account (configured in CAP)	Not adopted separately - staff tool for CCCApply
Core Administrator Platform (CAP) Branded Names: CCC Administrator CCCApply Administrator Canvas Administrator	Mike Caruso / Jane Linder	The Core Administrator Platform (CAP) provides a centralized System Administrator platform for multiple, integrated CCCTC products and tools. Facilitates IdP authentication, user account management (roles, permissions) and access to integrated Administrator tools, currently: CCCApply Administrator (Standard/Noncredit, International, CCPG), CCCApply Report Center Canvas Administrator. The CCC Administrator is the branded name for the shared System Administrator that provides a single-point-of-entry (landing page) to central user management services and access to the integrated CCCApply & Canvas administrator tools. The CCCApply Administrator is an integrated central admin configuration tool for the CCCApply applications. The Administrator includes a shared College & District Information section (tables) and three separate admin sections, one for each of the CCCApply applications: Standard/Noncredit, International, and Promise Grant. Required (and optional) admin settings are configured separately for each application, including terms, majors/categories, rules, messages, supplemental questions, download resets, and Spam Filter maintenance. The Canvas Administrator is a [NEED] CAP will be the central launch pad for all of our CCCTC products. The goal is to streamline authentication and user accounts for our CCC end users.	Primary Product SSO Proxy Prereq; Dependent upon primary product need	Sign-up: CCCTC Sales Team Opportunity: CCCTC Sales Team Implementation: Enabling Services	Set the "Live" once students start accessing the system
OpenCCC	Mike Caruso / Jane Linder	OpenCCC is the student account system Provides administrative access for OpenCCC student applications Streamlines the admission application process	SSO Proxy (College will need idP, and be integrated with SSO Proxy)	Sign-up: N/A (component of CCCApply) Opportunity: N/A (component of CCCApply) Implementation: Enabling Services (via CCCApply)	Not applicable to colleges	Signed IPA - Included in Joint IPA
OpenCCC 2.0 (2021)		TBD	TBD	TBD		TBD

Infrastructure & Data Suite

The Infrastructure and Data Suite is comprised of products supporting the CCC Chancellor's Office, the California Community Colleges which includes CCC SuperGlue, Master Data Management (MDM), Multiple Measures (MMPS), and CCCData which includes the CCC Data Lake, CCC Data Warehouse, and CCC Data Warehouse Report Server and DW Direct Connection.

Product Name	Product Owner / Manager	Product Description / Overview	Prerequisites	Adoption & Implementation	Definition of “Live” Status	Contract Requirements
CCC Data Lake	John Sills / Mark Cohen	A product of the CCC Data platform. Stores data gathered from systemwide resources, including: CCCApply Suite MyPath Multiple Measures COCI C-ID Canvas MIS Launchboard NOVA	VPN (already in place between CCCCO and CCCTC)	Data Lake is not available to CCC’s. Approved CCCCO staff may be provided access (as requested of Mark Cohen, and approved by Barney Gomez) Implementation: Intervision manages access	Not applicable to colleges	NA
CCC Data Warehouse	John Sills / Mark Cohen	A product of the CCC Data platform. Makes select data from the Data Lake available in a structured database, with CCC Data 2.1, includes: CCCApply Suite MyPath Multiple Measures COCI Canvas	N/A	The DW is accessed through either (i) DW Direct Connect or (ii) DW Report Server	Set to "Live" once user accounts are set up and credentials have been communicated to the user.	NA
CCC Data Warehouse Direct Connection	John Sills / Mark Cohen	A product of the CCC Data platform. Provides access to available data sources in the Data Warehouse Direct (ODBC/JDBC) connection enables colleges to connect their preferred BI tool or queries through SQL workbench	Custom site-to-site VPN between district and CCCTC Log-in credentials https://zoom.us/j/99753506333?pwd=MGIxTW1PeXJmVDI5MndDVDhCdlFnZz09	Sign-up (CCC’s): ES Opport.: ES Team Implementation: ES ICE team supports direct access (OBDC/JDBC) connection setup and testing working with Intervision Signup (CCCCO) CCCCO staff may be provided access, as requested of Mark Cohen and then approved by Barney Gomez; after which access is configured by Intervision leveraging the existing VPN	Set to "Live" once VPN has been established and successful connection has been confirmed	Signed IPA ES authenticates CCC individual access with IR lead
CCC Data Warehouse Report Server	John Sills / Mark Cohen	A product of the CCC Data platform. Provides access to available data sources in the Data Warehouse Direct (ODBC/JDBC) connection enables colleges to connect their preferred BI tool or queries through SQL workbench	Authorized IRPE Users are vetted and must be approved by college or district Vice President or other authority User account setup and access requires end-user implementation of compliant authentication software to facilitate multi-factor authentication (MFA) login requirements.	Sign-up (CCC’s): ES CRM / IPM Opport.: ES Team Implementation: ES ICE team supports user account setup and basic training Signup (CCCCO) CCCCO staff may be provided access, as requested of Mark Cohen and approved by Barney Gomez; after which ES ICE configures account access.	Set to "Live" once user accounts are set up and credentials have been communicated to the user.	Signed IPA ES authenticates CCC individual access with IR lead
CCC SuperGlue (Formerly known as Project Glue)	John Sills / Mark Cohen	Provides a secure, robust framework for data exchange between CCCTC products and colleges Software component installed locally behind a college’s firewall to facilitate data exchange between CCCTC projects and college’s Student Information Systems (SIS) Enables disparate SISs to communicate in a standardized way through a cloud service Master Data Management (YOUnite) Provides a single point of reference for what systems are considered “systems of record” for specified data elements and data exchange interactions. Keeps college data synced with CCCTC centralized applications Facilitates data exchange between colleges and Chancellor’s Office	SSO Proxy supplied CCCID as required by product	Sign-up: A prerequisite of a primary product, or may be adopted and implemented as a preparatory measure. Opport.: CCCTC Sales Team, CRM’s Add on Feature Sales: Sales/CRM’s/ES Implementation: Enabling Services	Set to "Live" once it has been confirmed that data is flowing to the staging tables	Signed IPA Addendum C
Multiple Measures Placement Service (MMPS)	John Sills / Mark Cohen	Facilitates collection of High School transcript data and delivery of AB-705 compliant placement recommendation (Self Reported data from CCCApply, verified data from CCGI, CDE or CALPASS)	SuperGlue CCCApply College Adapter v2.5.5 or later	.csv file push to colleges: Dev Sign-up: CCCTC CRM Team Opport.: CCCTC CRM Team Implementation: Enabling Services	Set to "Live" once it has been confirmed that data is flowing to the staging tables	VP of Student Services with collaboration with VP of Instruction
Master Data Management (MDM)	John Sills / Mark Cohen	MDM provides a configurable data management system which will includes a user-facing MDM tool that gives colleges the ability to secure and control data flow both into and out of their college "zone." While there is MDM functionality within SuperGlue, and is used to facilitate the movement of data from CCCApply and MyPath; a broader adoption of MDM functionality is currently on hold pending CCCCO prioritization.	SuperGlue	NA	Not applicable to colleges	NA

Other CCCTC Products & Services

Product Name	Product Owner / Manager	Product Overview	Prerequisites	Adoption & Implementation	Contract Requirements
SAML / IdP (Shibboleth, Ethos, Portal Guard)		Not a CCCTC product, but necessary to provide IdP (ID’s) within CCCTC Products Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider and a service provider. Allows sites to make informed authorization decisions for individual access of protected online resources in a privacy-preserving manner.	None	Sign-up: College Opport.: N/A (college is responsible) Implementation: College (Unicon for Shibboleth)	N/A
SSO Proxy (“Authentication”)		California Community Colleges Single Sign-on Federation (SSO) “Authentication” is the process of verifying a student or staff member at a college using the SSO Proxy Provides users single sign-on convenience and privacy protection Online Service Providers control access to their protected resources. All CCCTC Products that require Authentication must be configured and connected via SSO Proxy (ex: Canvas, Apply, Starfish, MyPath, Library, etc)	District level IdP for staff and student accounts (ie. Shibboleth)	Sign-up: A prerequisite of a primary product, or may be adopted and implemented as a preparatory measure. Opport.: CRM Implementation: Enabling Services	Signed IPA 2018 Canvas IPA requires SSO Proxy 2019 LSP Library integration requires SSO Proxy
InCommon Federation	Amir Kahn	Provides a trust fabric for higher education, their vendors, and partners to facilitate single sign-on from local campus accounts. Chancellor’s Office and the CCCTC have put together an agreement for InCommon membership for all California community colleges to be paid centrally	SSO Proxy	Sign-up: CCCTC Sales Team Opport.: CCCTC Sales Team Implementation: Amir Kahn (shifting to Enabling Services in May 2018)	Signed IPA MOU for InCommon membership
Unlimited SSL Certificates	Amir Kahn	Available for no charge as part of InCommon Membership	None	Sign-up: CCCTC Sales Team Opport.: CCCTC Sales Team Implementation: Amir Kahn (shifting to Enabling Services in May 2018)	Signed MOU for InCommon membership

NOTES:

“Authentication” is the process of verifying a student or staff member at a college using the SSO Proxy solution
“Administration” is the process of allowing an authenticated student or staff member at a college to perform certain rights driven activities within an area of the system or software via the Core Administration Platform (CAP) once released in summer 2018.

Vendor / External Products & Services

[ Add short sentence describing vendor/external products & services.]

Product Name	Product Owner / Manager	Product Overview	Prerequisites	Adoption & Implementation	Contract Requirements
Canvas (CCMS - Common Course Management System)	Amy Snyder	Course Management System provides integration of OEI resources: OEI Course Design Rubric QUEST online learner readiness Professional development options Canvas courses and student enrollments can be automatically synced with college SIS via Project Glue Canvas-SIS Integration Configuration for student and staff authentication via SSO Proxy	SSO Proxy (ES to track feature-set integration) (SuperGlue compatible-Jul18)	Sign-up: Instructure Opport.: CRMs Implementation: Instructure, via Enabling Services	Signed IPA
CENIC (Corporation for Educational Network Initiatives in California)	Mike Tuccillo	Connecting the colleges to CalREN through a CENIC managed 10Gbps fiber optic network connection. Each college qualifies for a 10Gbps fiber primary router/circuit and 10Gbps fiber secondary router/circuit. Each approved college center qualifies for a 1Gbps fiber primary router/circuit and 1Gbps fiber secondary router/circuit, where available, in order to provide for network diversity targeting for maximum connectivity uptime. These upgrades are expected to be in place by 2020, and provide sufficient capacity for at least 10 years	None	Sign-up: Mike Tuccillo Opport.: N/A Implementation: Mike Tuccillo
CENIC Mini-Grant	Mike Tuccillo	$50,000 mini-grant to assist with CENIC circuit related expenses	a CCCCO provided CENIC 10 gigabit circuit	Sign-up: Mike Tuccillo Opport.: CRM’s Implementation: Business Office	College CTO must complete “Connectivity Grant” web form.
Chancellor’s Office Curriculum Inventory (COCI)	Rachel Stamm	Serves as the central database for all California Community Colleges course information Allows colleges to submit new (or notably changed) courses and programs for approval. Uses unique Course Control Numbers to identify and track course information	None	Sign-up: N/A Opport.: CCCTC Sales Team Implementation: N/A All colleges implemented; accounts added and managed by CCCTC Support.
CVC-OEI (formerly Course Exchange)	John Sills / Mark Cohen Steve Klein, Director John Hadad, CVC-OEI PM	Allows student to access courses offered at other participating colleges Students enroll via a streamlined registration process	Project Glue SSO Proxy	Sign-up: Foothill-De Anza Opport.: CCCTC Sales Team Implementation: Enabling Services	Signed IPA Addendum G Course Exchange questionnaire
Course Identification System (C-ID)	Rachel Stamm	Enables “descriptor-based articulation” Each C-ID number identifies a specific lower-division, transferable course commonly articulated between the CCCs and UC and CSU All colleges implemented; accounts added and managed by CCCTC Support.	None	Sign-up: N/A Opport.: N/A Implementation: N/A
eTranscript California	Mark Cohen	Supports the requesting and delivery of electronic transcripts across all of California’s postsecondary systems	None (leverages XAP managed functionality)	Sign-up: Sean O’Reilly at XAP Opport.: CRMs Implementation: XAP	Contract with XAP
Library Services Platform (Ex Libris)	Amy Beadle	A single cloud-based library services platform [LSP] developed by Ex Libris for managing library operations. 110 California Community College libraries will participate via 85 college or district level deployed instances. Replaces various legacy Integrated Library Systems (ILS) currently in use.	SSO Proxy	Sign-up: Amy Beadle / ExLibris Opport.: none Implementation: ExLibris

Revision History

Document Owner: Director of Enabling Services, and Director of Communications and Marketing

Document Approval: CCCTC Executive Director, Tim Calhoon

Revision Date	Editor	Key Differences	Date of Executive Approval
4/10/18 - Draft	D Quintanilla	Initial Draft by D.Q. with input from CCCTC Product Owners and Executive Team, and graphics by John Julian	N/A
5/8/18 - Final Draft	A Newman / S Chagoya	Incorporated final edits recommended by Tim during initial exec review, new graphics, and reordered alphabetically	N/A
6/6/2018 - Initial release	Tim Calhoon	Executive Director’s approval of final draft - as CCCTC’s authoritative Product Definitions, and assignment of Document ownership	6/6/2018
6/19/2018	A Newman	Added CENIC and CENIC Mini Grant information	6/20/2018
7/24/2018	A Newman	Added Project Glue details into the SuperGlue product line. Removed Project Glue, per Tim’s direction.	7/25/2018
12/90/2018	A Newman	Added Multiple Measures Placement Service with Jennifer Coleman’s input	1/5/2019
4/18/2019	A Newman	Removed Hobsons products per Tim Calhoon. Updated Data Warehouse Details per Mark Cohen	4/18/2019
6/4/2019	A Newman	Added Library Services Platform information, and LSP additions to SSO Proxy section.	6/5/2019
8/15/2019	D Quintanilla	Added MDM information to the SuperGlue Product Overview section	8/16/2019 (JC for TC)
02/12/2020	A Newman	Updated a few Prod Mgr assignments per Bill Zlomke. Bill will be taking ownership of this document from today forward.
09/16/2020	P. Donohue	Created this Confluence page and copied over original details and format from GSheet (last update was 2018) Updated product information to reflect 2020 restructured product suites, ownership and other details.	TBD
02/05/2021	Mike Caruso	Updated product information and added an SSS suite description.
02/06/2021	Mark Cohen	Updated product information and added a description for the IAD suite.
03/03/2021	P. Donohue	Updated formatting on all tables for consistency.

CCCTC Products & Services Definitions

Contents