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Pilot Environment

The OpenCCCApply Pilot environment is meant to be a carbon copy of the production environment to allow colleges to stage changes in their configurations and test implementations prior to a product rollout. While the Pilot environment is a clone of production, it is not actively monitored for errors and issues in the same way that the production environment is. Our recommendation is that staff personnel use the CCCTechnology.info support site to communicate issues, ask questions, and request assistance.  

Support Response

The CCC Technology Center does not warrant that the Pilot (beta) environment will be defect free or available for college use 24/7, however we do endeavor to maintain this environment for colleges implementing the CCCApply applications in a timely manner and to work as designed.

The CCC Technology Center will use reasonable efforts to respond to service requests regarding the Pilot environment submitted via our college support site, CCCTechnology.info, within 48 hours of the request, Monday - Friday, 8:00 AM - 4:00 PM PDT.  Depending on the nature of the issue, resolution time will vary; however the intent is to provide updates on progress towards implementation every 24 hours.

 

Pilot Environment

Production Environment

Downloads*

Hours of Operation:

8:00AM - 4:00PM
M - F (except US holidays)

Supported Hours of Operation:

7:00AM - 5:00PM
M - F (except US holidays) 

Supported Hours of Operation:

8:00AM - 4:00PM
M - F (except US holidays)

Response Time:

Within 48-72 hrs of incoming
question or request*

Support Response Time

Within 24hrs of incoming
support request

Support Response Time:

Within 24hrs of incoming
support request

Submit Questions & Issues:
www.ccctechnology.info 
Submit Support Requests:
cccapply@openccc.zendesk.com 

Submit Support Requests:
 cccapply@openccc.zendesk.com  
 

 

*Colleges actively working with the OpenCCCApply project management team on the implementation of one of the OpenCCCApply applications should contact your project representative for support level agreement information. Colleges not currently working with the management team on an implementation project should consider the Pilot site as a test environment only and SLAs do not apply.  

 

CCCTC support staff's initial response may result in resolution of your request, or it will form the basis for determining what additional actions may be required to achieve technical resolution of your request. Depending on the complexity of your request, the next response may take several days.  Also note that problems reported off shift will be queued for the next business day.

College Responsibilities

When seeking support for the Pilot environment, it is the responsibility of the College to capture as much information at the time of the failure, issue, or incident, as possible and be prepared to provide this information, including a screen shot, through a new post to the support site. For faster service, it is recommended that colleges first search for known issues prior to posting a new support request.

You are also responsible for obtaining fixes, by downloading or by receiving ones that have been shipped to you on media, applying the fixes to your systems and testing the fixes to ensure they meet your needs. Occasionally, removal of installed fixes may be necessary in the process of isolating problems. And sometimes fixing a problem will mean the installation of a later release of the software as some fixes cannot be retrofitted into earlier code.
 

Guidelines for Using the Pilot Environment 

By accessing and using the OpenCCCApply Pilot website, you accept and agree to the terms and guidelines of this agreement. In addition, when using this environment's particular administrative tools, you shall be subject to any guidelines or rules which may be posted and modified from time to time. All such guidelines or rules are hereby incorporated by reference into this TOU.

ANY USE OF THE PILOT SITE WILL CONSTITUTE ACCEPTANCE OF THIS AGREEMENT. IF YOU DO NOT AGREE TO ABIDE BY THE ABOVE, PLEASE DO NOT USE THIS SITE.
 

Contact Us

For 24/7 online documentation and community support, visit the CCC College Support Site: CCCTechnology.info 

To receive OpenCCCApply IT and system-related news and technical data, OpenCCCApply system news and information, FOLLOW the CCCApply System Alerts category page.

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