13:03:28 From Caroline Sinay : csinay@ccleague.org 13:03:36 From Cathy Tully : Welcome, Caroline! 13:03:37 From Jay Hartzell (he/him) : Hi Caroline, welcome! 13:03:49 From Alison Finch : Welcome, Caroline! 13:03:57 From Caroline Sinay : Thank you:) Happy to be here! 13:03:57 From Anne O'Toole : Welcome Caroline! 13:04:16 From Alison Finch : I found Jay's testing protocol extremely helpful. Thank you! 13:04:28 From Jay Hartzell (he/him) : Awesome! Glad it was working for you 13:18:08 From Kymber Ensele - LTCC : We are in flux yet again! 13:19:45 From Katrina Rahn : Hi, I have a question after we are finished with this topic. 13:30:43 From Efrain Villanueva : You're welcome :) 13:32:25 From Alison Finch : I would like to hear more about these kinds of conditional notices, too. Thanks. 13:39:09 From Caroline Sinay : This might be of interest to you all… 13:39:11 From Caroline Sinay : All are welcome to attend this upcoming eCAUG webinar on letters: “ We will start by discussing the basic components used in letters configurations followed up by walking through real-world examples of changes to letters requested by library faculty and staff at California State University San Marcos. Presenters: Steven Espinoza (CSU San Marcos) and Chris Lee (CSU Chancellor’s Office). Topic: Configuring Alma Letters Time: Apr 15, 2021 11:00 AM Pacific Time (US and Canada) Join Zoom Meeting https://calstate.zoom.us/j/8914145747 Meeting ID: 891 414 5747 One tap mobile +16699006833,,8914145747# US (San Jose) +13462487799,,8914145747# US (Houston) 13:41:14 From Caroline Sinay : Amy will send out info next week as well 13:41:56 From Jay Hartzell (he/him) : that webinar may be more closely aligned to the level of letter customization that Katrina is exploring 13:42:09 From Jay Hartzell (he/him) : Definitely looking forward to checking it out 13:43:17 From Caroline Sinay : @Jay: I’ll be checking that out as well, and hope to see many of you there. 13:43:29 From Efrain Villanueva : We haven't but that's a great idea. 13:43:59 From Lynda Letona : thanks! @Efrain 13:44:05 From Lisa Brlas - Grossmont (she/her) : I think it's a great idea too. 13:44:26 From Jay Hartzell (he/him) : Are you trying to embed video in the letter or simply link out to a file that plays somewhere else? 13:44:43 From Lynda Letona : I think link 13:44:50 From Lynda Letona : since embedding would probably be cumbersome/ 13:44:52 From Lynda Letona : *? 13:45:00 From Jay Hartzell (he/him) : Ah, seems straightforward then. I think embedding would be a mess 13:48:39 From Cathy Tully : we're having the same issue with laptops and hotspots. 13:49:07 From Jay Hartzell (he/him) : We suspend hotspot service, but laptops are tougher 13:50:24 From Deborah Stephens (she/her) : We still place reg holds, but we lift them for a week so that the student can register if they ask us to 13:50:51 From Lisa Brlas - Grossmont (she/her) : We have an understanding with Admissions that even though students have blocks/holds on student records, they will bypass the library blocks and allow them to enroll. We intend to deal with overdues when we reopen. 13:51:25 From Cathy Tully : We will do that too. We extend due dates for a little while so they can register, but then will place a hold after enrollment is over. 13:51:42 From Anne O'Toole : We are also suspending hotspots when students do not renew… AT&T has a “vacation suspend” option and as others are saying we will reactivate if the student contacts us to renew 13:52:39 From Lisa Brlas - Grossmont (she/her) : Overdue items under expired students were just converted to lost items. Some of them finally returned their overdue items and I just remove the lost status to found and the charges and fees are removed by Alma. 13:56:51 From Kymber Ensele - LTCC : I just sent out 108 BCC emails to prompt returns for the end of Spring Quarter. 13:56:56 From Efrain Villanueva : Thank you 13:57:07 From Lisa Brlas - Grossmont (she/her) : Our Dean was prepared to lose a % of materials due to the pandemic. Preparing to do a COVID amnesty. 13:59:05 From cecilia hui : Hi Cathy, did you follow through and bill them the full price? I asked because we had the exact same agreement, but when it actually happened, I wasn’t sure how our director and senior management handled it. thanks. 13:59:13 From Caroline Sinay : I have to go now, but thank you for the invite! 13:59:15 From Efrain Villanueva : Thank you everyone 13:59:17 From Katrina Rahn : Thanks for this! It was excellent! 13:59:33 From Kymber Ensele - LTCC : Thank you! See you all soon. 13:59:34 From Alison Finch : Thanks so much for these office hours and for all the great suggestions. 13:59:49 From Lisa Brlas - Grossmont (she/her) : Thanks for all the information! 13:59:50 From Lynda Letona : Thanks! jumping to another meet at 2 13:59:51 From Lori Lisowski : Thanks for joining us everyone! 14:00:19 From cecilia hui : Got it, thanks for sharing, Cathy. 14:00:20 From cecilia hui : yes 14:00:31 From cecilia hui : Thank you. 14:00:37 From Jay Hartzell (he/him) : Thank you!! 14:00:50 From Lisa Brlas - Grossmont (she/her) : Jay and Cathy rocks! 14:00:52 From Cathy Tully : Have a great day!